COMMERCIAL POLICY - TERMS OF SALE

Dear Partners,

We warmly thank you for the trust you show us. Our goal is to always offer you high-quality products and services at competitive prices. To better serve you, we apply the following commercial policy:

ORDERS
Orders are received in writing via the official website (Eshop/B2B), via e-mail, through our call center, or through the sales representatives in your area. Upon receipt of the order, the company issues and sends a proforma invoice to the customer. Following the written approval of the proforma invoice by the customer via email, orders are considered valid and are processed. We kindly ask you to carefully check the items, prices, discounts, and quantities listed on the proforma invoice. You can cancel your order without any charge, provided the delivery process has not started, by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.. Delivery of the order takes place within 2 to 5 working days, depending on the final delivery destination. The company is not responsible for any delivery delays or inability to deliver the order due to force majeure events for as long as they last.

For orders with a net value over €300.00, our company offers free shipping throughout Greece.

Orders with a net value of less than €300.00 are subject to shipping costs of €9.00 (excluding VAT). Ebro Products: €55 Shipping fee, regardless of quantity and order amount. Pallet Charge: €5, Euro-pallet Charge: €15.

PAYMENTS
You can pay for your order: a) by bank deposit using the DIAS RF code, b) by electronic payments for orders in the Eshop/B2B (Apple Pay, Google Pay, Revolut Pay, Klarna, Credit/Debit card), c) On credit, upon approval by the company. The amounts of goods on credit are paid within 30 days, beyond which they become immediately payable, subject to legal interest.

RETURNS / PRODUCT REPLACEMENT
Returns are accepted upon written agreement of the customer with the company and provided the products are in their original packaging up to 12 months before their expiration date. For product returns or replacements, please send an email with the subject: "Product Return" to This email address is being protected from spambots. You need JavaScript enabled to view it. and state the item code, quantity, lot number ''LOT'', photo (in case of a defective product), expiration date of the products as well as the invoice number. Following an inspection, the company replaces or repairs the products within 15 working days. Our company assumes the return cost only in the following cases:
a) Provided it is a defective product (within the specified warranty period).
b) Provided there is a mismatch between the order and the delivery due to our company's fault.

PRICE CHANGES / PRICELIST
The official corporate pricelist and special prices / discounts can be changed without prior notice.

RECEIPT OF GOODS - ACCEPTANCE OF TERMS
Upon receipt of the goods, the customer fully and unconditionally accepts the above terms. For any dispute arising from this agreement, the Courts of Athens are competent, provided all efforts for an amicable settlement of the dispute have been exhausted.

OTHER TERMS
The Supplier implements appropriate technical and organizational measures for the secure maintenance and processing of the Customer's personal data, as defined by the new General Data Protection Regulation (GDPR).